SharePoint & Knowledge Base
Turn your company documents into an AI-powered knowledge base. Ask questions, get answers — grounded in your own data.
Knowledge lives in SharePoint, OneDrive, Confluence, and file shares — but finding the right answer means digging through folders, searching keywords, and hoping you find the latest version. Unseen's Retrieval-Augmented Generation (RAG) connects AI directly to your internal documents. Employees ask questions in plain language and get accurate, sourced answers in seconds. No hallucinations. No data leaving your environment.
Unlike generic AI that makes up answers when it doesn't know, RAG grounds every response in your actual documents. Users see source citations, document links, and confidence scores alongside every answer. IT maintains full control over which document libraries are indexed, who can query them, and what content is included.
Features
SharePoint Integration
Connect SharePoint Online document libraries, lists, and sites. AI indexes your documents and keeps the index continuously updated as content changes. Supports Word, Excel, PowerPoint, PDF, and plain text files out of the box.
Multi-Source RAG
Not just SharePoint. Connect Confluence, Google Drive, OneDrive, network shares, and internal wikis. A single AI interface that spans all of your knowledge sources — no more switching between tools to find answers.
Permission-Aware Search
Respects existing SharePoint permissions automatically. Users only receive answers drawn from documents they already have access to. No privilege escalation through AI — your access controls remain fully enforced.
Source Citations
Every answer includes clickable source links, document names, page numbers, and relevance scores. Users can verify any response against the original document with a single click.
Secure Indexing
Document embeddings are generated and stored entirely within your environment. Raw document content is never sent to external models. Only the relevant snippets needed for context are used during query processing.
Custom Knowledge Bases
Create topic-specific knowledge bases for each team. HR gets a policy document KB. Engineering gets technical documentation. Sales gets the proposal library. Each team queries the sources most relevant to their work.
Use Cases
- Employee Self-Service — "What is our parental leave policy for employees in Germany?" Instant answers sourced from the latest HR policy documents, with a direct link to the original file.
- Technical Documentation — "How do I configure SSO with Azure AD for our internal apps?" Step-by-step answers pulled from engineering runbooks and architecture docs.
- Sales Enablement — "Do we have any case studies for healthcare customers?" Surfaces relevant proposals, case studies, and win stories from the sales content library.
- Compliance Queries — "What is our data retention policy for EU customer data?" Pulls the exact policy language from compliance documentation, with section references.
- Onboarding — "Where do I submit my equipment request as a new hire?" New employees get accurate answers from day one without waiting for someone to respond on Slack.
How It Works
- Connect Sources — Point Unseen at your SharePoint sites, Confluence spaces, Google Drive folders, or file shares. Authorize once with admin credentials and select which libraries to index.
- AI Builds Index — Documents are chunked, embedded, and indexed within your secure environment. The AI understands document structure, headings, tables, and relationships between content.
- Users Ask Questions — Employees ask questions in natural language through Teams, a web portal, or the Unseen interface. No special syntax or search operators required.
- Answers with Sources — The AI retrieves the most relevant document chunks, generates a clear answer, and provides clickable citations so users can verify and read more in the original source.
- Continuous Sync — As documents are added, updated, or removed, the index stays current automatically. No manual re-indexing. No stale answers from outdated content.